GroomX Knowledge Works Private Limited Communication Skills Workshop Module 1: Communication Skills: 8 hrs ? Understanding communication and its process ? Critical Elements of Effective Communication ? Role of face to face communication ? Handling Conversation ? Recognize the basic communications styles & assess your own ? Identify the most common barriers to effective listening & communication ? Essential listening and questioning techniques ? Positive communication ? Communicate with impact ? Maximize your verbal and visual communication skills ? Speak fluently and confidently even under stress ? Listing and overcoming the filters/barriers in a process ? Learn the ways to give and receive constructive feedback in business settings ? Develop effective listening skills Module 2: Confidence Building: 4 hrs • Understanding the significance of being confident in presence of others • Portraying confidence while communication with others • Reducing fear of speaking to others • Respecting yourself and Self Actualization Module 3: Assertiveness Skills: 4 hrs ? Introduction to setting Expectations ? Cause and effect of conflicts ? Techniques of handling conflict in an Assertive manner ? Finding common ground ? The need to become more assertive ? How can we stop conflict escalating and still get our point across? ? Changing our understanding of the situation Module 4: Email Etiquette & Telephone Etiquette: 2 hrs • How to write an email • Basic do’s and don’ts of email etiquette • Speaking clearly on the phone • How to start and end phone conversations Module 5: Presentation Skills: 4 hrs • Acquiring the basic presentation & Presentation skills • How to start a talk • How to close a talk • How to talk in terms of your listener’s interests • Voice modulations

Topics Covered

Module 1: Communication Skills: 8 hrs ? Understanding communication and its process ? Critical Elements of Effective Communication ? Role of face to face communication ? Handling Conversation ? Recognize the basic communications styles & assess your own ? Identify the most common barriers to effective listening & communication ? Essential listening and questioning techniques ? Positive communication ? Communicate with impact ? Maximize your verbal and visual communication skills ? Speak fluently and confidently even under stress ? Listing and overcoming the filters/barriers in a process ? Learn the ways to give and receive constructive feedback in business settings ? Develop effective listening skills Module 2: Confidence Building: 4 hrs • Understanding the significance of being confident in presence of others • Portraying confidence while communication with others • Reducing fear of speaking to others • Respecting yourself and Self Actualization Module 3: Assertiveness Skills: 4 hrs ? Introduction to setting Expectations ? Cause and effect of conflicts ? Techniques of handling conflict in an Assertive manner ? Finding common ground ? The need to become more assertive ? How can we stop conflict escalating and still get our point across? ? Changing our understanding of the situation Module 4: Email Etiquette & Telephone Etiquette: 2 hrs • How to write an email • Basic do’s and don’ts of email etiquette • Speaking clearly on the phone • How to start and end phone conversations Module 5: Presentation Skills: 4 hrs • Acquiring the basic presentation & Presentation skills • How to start a talk • How to close a talk • How to talk in terms of your listener’s interests • Voice modulations

Who should attend

Any body who require communication skills training

Pre-requisites

They need to come for the assessment, so that the counselor will let them know what actually they require according to their requirement

What you need to bring

Carry nothing but your ability to learn

Key Takeaways

Communication Skills