Lokesh C.

I am a Teacher/Trainer/Engineer/Tourist. I am giving online tuitions since 2022. I am certified in ITIL/MAC/Agile/Windows/Airwatch/DELL. My key skills are IT Services/Software as a Service (SaaS)/Incident Management/ITIL/IT Service Management/IT Operations Management/Technical Support/Team Management/Coaching & Mentoring/Customer Experience/Agile Methodology/Troubleshooting/IT Infrastructure Management/Customer Support/Microsoft Office.

I am a versatile professional having 16 years of profound experience in IT Management, Hardware & Service Support, end-user requirements, technical support, IT Infrastructure Management, Troubleshooting, information system needs, and Delivery Management.

★ Demonstrated professional credibility in establishing & restructuring processes with excellency in effectuating plans for achieving targets.

★ An articulate and driven leader with high energy and an engaging personality.

➤ WHERE I CAN ADD VALUE

•Expertise in offering top-notch abilities in Troubleshooting, program management, interpersonal communication, and administrative oversight in the IT infrastructure domain.
•Enhanced team performance and maximized customer satisfaction by strategically managing service support and implementing process improvements.
•Provided exceptional customer service by resolving problem areas (in person, by telephone, by remote, or via e-mail) providing timely end-user assistance.
•Splendid in resolving all the technical issues & finding solutions for network security, providing Spyware, Adware, and virus protection, resolve technical issues related to DELL Hardware.
•Vivid in troubleshooting Windows & Office Suite, Linux, Virtualization, Smartphones, Global Print, Apple, and Dell Hardware.

➤ KEY HIGHLIGHTS

•Technocrat and seasonal IT professional in analyzing information system needs, networking systems, service support systems, end-user requirements, system updates, Hardware support, maintenance, IT infrastructure development, & technical support.
•Influencing Communicator with the best interpersonal skills, analytical skills, time management & organizational skills, team management & leadership skills.
•Robust in hiring & recruiting, induction process of new staff, building & motivating teams, and maintaining deliverables for operational excellence as per the guidelines.
•Procured many new types of equipment & executed concurrent projects exquisitely by being affable with all the vendors & the technical teams, always maintaining good coordination.

✎ About Me:

I am directed, self-motivated, and love to work with people, always seeking opportunities for
growth and development.