Raju K

Apr 2017 – Current
CRM Software Manangement & Backend Support & LCO Support Engineer
TICFIBER - Thamizhaga Internet Communications Pvt Ltd
Chennai, Tamil Nadu
Cable TV operators tap broadband market in Tamil Nadu
Chennai: The competition in broadband services market in Tamil Nadu is heating up with a company run by cable TV operators now entering the segment hitherto dominated by corporates.
• Technical Support
• ID Creation
• Online Renewal Support
• CC Report Maintaining
• Renewal & Retention
• Field Engineers Support
• Presently working as a Senior Technical Support Engineer
• Train And monitoring new team members on issue resolution
Coordinate activities with other supervisory personnel or with other work units or departments.
Promote company products, services, and savings plans when appropriate.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Train And monitoring new team members on issue resolution.

Jun 2016 – March 2017
HR Recruiter
Bridge HR Consultancy Pvt.Ltd
Chennai, Tamil Nadu
Established in Chennai for sourcing Quality Manpower to all the organizations be it in small,medium,or big at all levels.our endeavour would be to understand your business requirements,urgency and provide quicker manpower supply.
• Coordinating interviews with the hiring managers.
• Following up on the interview process status .
• Completing timely reports on employment activity.
• Conducting exit interviews on terminating employees.

August 2014 – Feb 2016
Customer Support Executive - Vodafone
Chennai, Tamil Nadu
( Night Shift )
provide expert advice & information to our existing customers.Responsible for solving customer queries & complains.To do up sales to the existing customers.Maintaining good customer relationships.