0Problem Description:
Describe the problem in measurable terms. Specify the internal or external customer problem by describing it in specific terms.
Define a problem statement:
- Problem statement =
Object + concern + quantification
Example:
30% of Tuesday’s first shift production of end cap #1245A
Have a ¼” to ¾” crack at the lower left corner of the strain relief hole.
Remember: A well-defined problem is half solved!
Identify “what is wrong with what”:
- Use the 5W1H tool
Is a method of asking questions about a process or a problem
taken up for improvement.
