Minakshi

ummary:  7 Years successful track record as Quality Control Administrator and achieved
NABH accreditation for two multispecialty Hospitals located in Delhi NCR.  Successfully trained Six Sigma Green Belt from Indian Statistical Institute- New Delhi  Trained certified professional in Healthcare Quality by Anexus Europe. Appearing for a
CPHQ exam in December 2019, to be conducted by the National Association for
Healthcare quality –USA
 Teaching healthcare quality &operation administration and providing training to nurses in hospital
 Bachelor of Science in Nursing (BSc. Nursing) and MBA in Health Care Administration
from Indian Institute of Learning and Advance Development Gurgaon-India
 SGT Medical College Hospital and Research Institute, Gurgaon (Haryana)India
Quality Control Officer, Aug’17 –Till date

Job Description:
 Administrative round, Day to day issues resolving, Patient feedback analysis with RCA &
CAPA.  Daily basis patients round
Training nurses
 Maintaining managerial issues & dealing with nursing and Doctors related issues.  Design, Develop and Implement Quality Improvement plan and strategies, Hospital policy
and Procedure pertaining to the requirement of NABH Accreditation in consultation with
the Medical team.  Monitor, Aggregate and Analyze both clinical and managerial quality indicators/KPIs.
Investigate and analyze incidences/OVR and create corrective action plan to avoid
recurrence.  Conducting various Committee meetings for overall functioning of the Hospital and
maintain various project Reports.  Conduct systematic audit, gap assessment and a mock drill for all emergency codes,safety
and risk assessment of the Hospitals.  Conduct various training programs on quality and safety and ensure that the Hospitalmeets
all regulatory compliances.
Teaching Faculty:  Management School of healthcare at SGT for MBA Healthcare Students
 VPS Rockland Hospital Ltd., Delhi, India, Sr. Executive Quality, July 2015-August 2017
Job Description:  Responsible for NABH, NABL Accreditation and Re-Accreditation of the Hospital and
Laboratory and ensure statutory and regulatory compliances.  Design, develop and Implement various Quality dashboards for the Hospitals. Launch
process improvement projects to address specific quality issues and work closely with
various Departmental Heads to support the development and implementation of the Quality
initiatives, including associated SOPs.  Collating and analyzing performance data and charts against defined parameters.  To develop and conduct Hospital’s internal quality audit program andassess improvement
initiatives resulting from all Quality Audits
 Fortis Healthcare, New Delhi, India.
Customer Relationship Management Officer, August 2014 to May 2015
 Dealing with all online and offline queries and tracking conversion.  Handled the task of maintaining patient records and coordinate Daily activities ofthe
Hospital.  Coordinating with patients and Health care staff.  Regular Patient follow up and doing data analysis.
 Max Super-Specialty Hospital, Dehradun,India.
Staff Nurse, December’2012 – December’2013
 Assisting Doctors in casualty and rendering immediate care to emergency patient.  Administer drugs, I/V fluids, injection and observe and report any complicationsto
the treating Physician .  Assisting in receiving and shifting patients within different units.  Documentation of clinical Medical Records in the patient’s case sheet, assist consent and
entry in the register.  Stock maintenance of Medical and Non-Medical items  Verification and maintenance of various documents from admission to discharge
 Certifications:  Trained Certified professional in Healthcare Quality by Anexus Europe and Appearing for
CPHQ exam in December 2018
 Certified Six Sigma Green Belt from Indian Statistical Institute(ISI), New Delhi  Certified Internal Auditor NABD 4th Edition, 2017.  Certification in Hospital wide SOPs and Policies Designing.  Certification in Diabetic Education
 Conference / Workshop:  Attended 1st National Healthcare Quality Conclave organized by Quality Council of India
on 23rd& 24th March2018.  Communication workshop by CAHO in VPS Rockland Ltd.  Interactive Session on “Orientation to Quality in Healthcare” by NABH at QualityCouncil
of India, New Delhi
 Education:  Bachelor of Science in Nursing (BSc. Nursing) and MBA in Health Care Administration
from Indian Institute of Learning and Advance Development Rajasthan - India(2013-2015)  Proficient in MS Office, Word and Power Point
 Personal Particulars:
Date of Birth- 01.09.1989, Age Years, Married