How much notice is required for canceling or rescheduling a session?

Cancellation and Rescheduling Policy for Gym Coaching Sessions

As a dedicated and experienced Gym Coach registered on UrbanPro.com, I understand the importance of clear communication and respect for both the student's and my time. To ensure smooth scheduling and flexibility, I have established a comprehensive policy for canceling or rescheduling gym coaching sessions.

1. Notice Period Requirement

To maintain a balanced and fair approach, I request a minimum notice period for any cancellations or rescheduling requests. This policy is in place to accommodate unforeseen circumstances while respecting the commitment to the scheduled sessions.

• Online Coaching Sessions: For virtual or online gym coaching sessions, a minimum notice period of 24 hours is required.

• In-Person Coaching Sessions: In the case of face-to-face sessions, a minimum notice period of 48 hours is appreciated.

2. Communication Channels

To streamline the process and ensure efficient communication, I prefer the following channels for cancelation or rescheduling notifications:

• Preferred Method: Utilize the messaging feature on UrbanPro.com for all communications related to scheduling changes. This ensures that both parties have a record of the conversation.

• Alternative Methods: In urgent situations, please feel free to contact me directly through the provided contact details, including email or phone. However, using the UrbanPro platform is preferred for consistency and documentation.

3. Emergency Situations

I understand that emergencies can arise, and flexibility is crucial. In case of unexpected circumstances, exceptions to the notice period may be considered. It is essential to communicate the situation promptly to explore possible solutions.

• Documentation: In the case of emergencies, providing relevant documentation or details to support the request is appreciated.

4. Rescheduling Options

While cancellations are unavoidable at times, I am committed to finding suitable alternatives for rescheduling to ensure that clients receive the full benefit of their coaching sessions.

• Flexible Availability: I maintain a flexible schedule and will make every effort to accommodate rescheduled sessions within the same week, subject to availability.

• Calendar Coordination: Clients are encouraged to coordinate with me to find a mutually convenient time for the rescheduled session.

5. No-Show Policy

To foster a respectful coaching environment, it is essential to address no-show situations. If a client fails to attend a scheduled session without prior notice, the following steps will be taken:

• Communication: I will reach out to the client to understand the reason for the absence and discuss potential solutions.

• Policy Enforcement: Repeated instances of no-shows may lead to a review of the coaching arrangement and necessary adjustments to ensure the commitment of both parties.

By adhering to these policies, I aim to create a positive and supportive coaching experience for my clients while maintaining the professionalism expected from a registered tutor on UrbanPro.com.