Anitha B.

Seven years experience in IT Infrastructure services Change Management, Release Management Incident Management, Problem Management, Proficient skills Operations Management, Customer Relationship Management, Infrastructure Management Consulting
Exposure in architecting solutions for servers in the datacenter and managing IT Infrastructure projects of different domains as Energy utility, Finance, Shipping and Logistics, Manufacturing industries.
In-depth Consulting skills in Requirement and Gap Analysis, Setting up Guidelines and Processes as per Industry standard Best Practices and Project Documentation.
Worked as process manager for IT service delivery
Worked on Incident Management, Problem Management and Change/Release Management processes Of ITIL framework based projects
As part of Customer relationship manager responsible for managing Service Level Performance & addressing C-SAT gaps, issues.
Standardize the implementation of service management roles ensuring consistency of service delivery and adoption of the services standards.
Define and alignment of organisation capabilities, functions, processes, structures and talent to successfully deliver the strategic objectives of the business.
Accountability for the development of a service line oriented model focused on providing the best services and building a flexible model for meeting customer needs