I work as a trainer at HCL , assisting,training,mentoring freshers,hiring college aspirants who wants to be Technical IT analyst.

This course will help not only in getting a basic outline of the applications, CAPA,Troubleshooting but also help in ramping up students, Undergraduates who want to crack interviews at companies like Accenture,Sitel,Synchrony financial,Knoah Solutions etc with basic english soft skills(offered in my other course) also in preparing for interviews,rounds ultimately in landing you up with a job offer!

This course will give you guidelines on basic call center terminologies,analysis, troubleshooting skills.

For effective learners who wants to start out as a technical,customer service analysts it is preferable to take this course along with my The Well Spoken course , in order to clear the different rounds since the companies analyse both of your technical,decision making,customer service and communication skills!!