Jayapal

• About 3 years of experience in IT Industry with ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (ServiceNow)
• Service-now expert with experience on implementing end-to-end Service Catalog, Incident Management, Change Management
• Involved in managing system configurations, gathering and documenting user and process requirements, developing workflow customization, and performing quality assurance testing, user acceptance testing and third party integration for Service Now platform.
• Configuration and customization of Help Desk, Change/Incident/Problem/ Modules including: Business Rules, Client Scripts, UI Policies and UI Actions based on user requirements
• Created Web services using Service Now Web service features (SOAP, WSDL, Transform Map, User authentication).