- Bachelors of Engineering (B.E) and having around 3 years of experience in IT industry which includes around 3 years experience in Salesforce.com CRM Platform as Administrator and developer in Salesforce.com
- Experience in Administration, Configuration, Implementation and Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.
- Provided customer with best practice solutions as related to Salesforce.com and CRM.
- Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API
- Experienced in Workflow Rules and Approval Process.
- Worked on creating Formula Fields, Validation Rules, Roles, Profiles, Users, Security and Sharing Setting.
- Report/Dashboard creation & customization, user/role/profile management.
- Worked on creating Object/Tab/Field, Formula, Record Types, Page Layout, Folder Management, Activity Management, Security Controls, Queues, Groups and Analytical Snapshots.
- Worked on Importing, Exporting and Upgrading Packages.
- Worked on Deploying using Change Sets and Force.com IDE.
- Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
- Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
- Exposure towards all phases of Software Development Life Cycle (SDLC) and quality management systems.
- Experienced in working on methodologies such as Agile-SCRUM, V-Model and Iteration Model
- Created several reports and dash boards.
- Involved in configuration Implementation of Force.com.
- Used Data loader for data management in Force.com platform.
- Good knowledge on Case Assignment, Knowledge Management and Case escalation rules
- Experience in Governor Limits enforcing these limits and tracking the resources statistics as set by Salesforce.
- Highly collaborative and experienced Salesforce Developer to integrate SF.com and Box account seamlessly.
- Good knowledge on Case Assignment, Knowledge Management and Case escalation rules
- High degree of SF Security protocol/Box security experience, to ensure seamless and secure access to individual, branded Box accounts.