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IdentityWorked in an International process in different roles in Operations, Training, and Customer service in Dell International Services for 8 years.
3 years of work experience as an Operations Manager in TCY Learning Solutions (P) Limited. Handled a UK-based teaching process with a team of 150+ tutors, team captains, and academic counselors.
Developed and implemented policies and procedures to improve operational efficiency
Monitored and tracked team performance, provided feedback and coaching, and took corrective action as needed
Collaborated with cross-functional teams to achieve business goals
Successfully handled day-to-day operations and met project timelines.
Running a successful coaching center as a Director and IELTS coach for the past 5 years providing one-on-one online/offline coaching to International as well as local students.
Developed and implemented customized lesson plans to meet the individual needs of students
Monitored and tracked student progress, provided feedback, and adjusted instruction accordingly
Directed and managed all aspects of the coaching center including staffing, marketing, and budgeting.
Successfully helped students improve their IELTS scores and achieve their desired results
