About us:

Divine Grace Education  provide Workshops, Corporate training, Summer training, Regular courses.

Also we have E Learning Solutions for  French Language, German Language, Japanese Language, Chinese Language, Russian Language, English Language, Behavioral training, Soft skill , Customer Service, Voice and ascent training & Personality Development.

What You Will Learn:

The differentiation of my training is as below:

a) Very strong on content

b) My focus on controlling invisible cost through soft skill training

c) Conducting Psychometric wherever required.

d) Above all ensuring positive change takes place because of the training.

Understand different types of stakeholders and their roles while Gaining knowledge about products and services offered to customers. Language skills elaborates on writing, reading, speaking and listening skills to enable effectiveness. Know the types of Customers, Understand how to open and answer a new customer call, Basic etiquettes required during visit or call with the customer.

Understand the concept of query, request and complaint, to know the parameters of verification of customers, Addressing & understand the concept of customer relationship, customer categorization, customer feedback, customer satisfaction and its importance and To learn the importance of introducing new products and services. Learn how to probe customers to understand their buying behavior and needs. Learn how to navigate through customerâ??s account history to identify the usage pattern.Introduction to interview will be a part of this course.