We all use email every day. Yet too often, email fails to be the effective communication tool it deserves to be. Going through our inbox is seen as a daily activity or an obstacle to be completed.

Simple mistakes are often a large part of the problem. Common problems in emails are spelling and grammar errors, poor structure and also absence of email etiquette. This can result in overlong emails and fail to convey  key message across. And poorly worded emails can lead to disputes between colleagues or with clients, leading to needless stress.

However used correctly, email gets ideas across quickly with a minimum of effort. Rather than a barrier to action, it becomes an invaluable tool for making sure that everything your team needs to happen.

This program will help you

• begin and end emails professionally
• structure emails logically using the SCRAP formula
• get the reader on-side from the beginning
• avoid making embarrassing mistakes
• know when email isn’t the best solution
• stop being a slave to their inboxes.