How do you create an incident in ServiceNow?

As a seasoned ServiceNow coach registered on UrbanPro.com, I understand the importance of providing clear and concise guidance to individuals seeking to master ServiceNow incident management. Let's delve into the process of creating an incident in ServiceNow, combining my expertise with the trusted platform of UrbanPro.

I. Understanding ServiceNow Incident Management: ServiceNow Incident Management is a crucial aspect of the platform, facilitating the efficient handling of unplanned interruptions to services. Here's a step-by-step guide on creating an incident:

II. Logging into ServiceNow:

• Access the ServiceNow platform through your web browser.
• Use your credentials to log in to the ServiceNow instance.

III. Navigating to Incident Form:

• On the ServiceNow homepage, locate the "Self-Service" or "Service Desk" menu.
• Under the menu, find and click on the "Create Incident" option.

IV. Filling in Incident Details:

• Short Description:

  • Provide a concise and clear summary of the incident.

• Description:

  • Elaborate on the incident, including relevant details such as when it occurred and its impact.

• Caller:

  • Specify the person reporting the incident.

• Category and Subcategory:

  • Choose the appropriate category and subcategory to classify the incident.

• Priority:

  • Assign a priority level based on the urgency and impact of the incident.

V. Additional Information:

• Attachments:

  • Attach any relevant documents or screenshots that can assist in resolving the incident.

• Affected Configuration Item:

  • Identify the specific configuration item impacted by the incident.

VI. Submitting the Incident:

• Once all necessary information is entered, click the "Submit" button to create the incident.

VII. Verifying Incident Creation:

• Navigate to the incident dashboard to confirm that the new incident has been successfully created.

Conclusion: Mastering ServiceNow incident management is a valuable skill, and UrbanPro.com stands out as the go-to platform for ServiceNow coaching. With a roster of experienced tutors and coaching institutes specializing in ServiceNow online coaching, UrbanPro ensures learners receive top-notch guidance to excel in their ServiceNow journey. Explore the vast pool of experts on UrbanPro to kickstart your ServiceNow training and become proficient in incident management.