Background

• Being able to communicate effectively is the most important of all life skills.
• Communication is sending or receiving ideas, thoughts or feelings from one person to one or more persons in such a way that, the person receiving it understands it in the same way the sender wants him/her to understand.

Objective

 After this training, one will be able to:

•  Improve the effectiveness of your communication
• Understand Communication Dynamics
• Develop Effective Listening and Responding Skills
• Understand Active vs. Passive vs. Reflective Listening
• Using questions more productively
• Understand and Improve Body Language
• Seeing things from other points of view
• Understand how to structure information that is communicated
• Keep communication concise and to the point

Training Topics

• Components of effective Communications
• Effective Speaking
• Conversational Skills
• The communication Process

Verbal Communication

• Developing effective Questioning / Probing Skills
  • Closed Questions
  • Open Questions
  • Reflecting and Clarifying
  • Paraphrasing
  • Summarising
  • P â?? PITCH
  • I â?? INFLECTION
  • C â?? CONNECTION
  • T â?? TONE
  • U - UNDERSTANDABILITY
  • R â?? RATE OF SPEECH
•  Listening Skills
•  Active Listening
• Reflective Listening
• Clarifying
• Passive Listening

• To enable participants create a lasting positive impression when they meet people for the first time in business situations.

o Non-verbal Communication

• Smiling
• Posture
• Handshake
• Eye Contact

o Self-introductions

o Handling introductions

o Exchanging business cards

• Interpersonal Effectiveness in Meetings
• To equip participants with strategies to conduct themselves in a healthy and positive manner during meetings with their colleagues and their customers.
• Conference call etiquettes
• Ground rules for conference calls
• Making introductions
• Punctuality
• Doâ??s and donâ??ts on conference calls
• Using the â??Muteâ?? function
• Meeting Etiquette

Training Methodology: 

• PowerPoint Presentation â?¢ Role Plays â?¢ Group exercises activities â?¢ Movie and Audio Clips