Introduction to what is cloud and what is CRM.

High level knowledge on what is Salesforce inteded for beginner with no IT experience or college passed outs. Students with experience can also gain knowledge about CRM contents and gather knowledge on Salesforce practices along with the CRM contents.

The course starts with what is Cloud Technology and then types of cloud available in the market.

Where does Salesforce stand at the cloud technology and how it has been implemented.

Future scope of Salesforce and consultants working as Admin or Dev in Salesforce.

What is CRM, usage of CRM functionalities and why do we need CRM and why does Salesforce in particular for CRM.

Key features that make Salesforce always at the top.

List of different types of CRM applications available in the market.

What makes Salesforce at the top out of all other CRM 

Creating a Salesforce account.

Different Salesforce Environments available and usage of different environments and its key differences.