Syllabus (Admin)

• Introduction to Salesforce

○ Basics of Cloud Computing

○ Customer Relationship Management (CRM)

○ Salesforce Basic Concept

○ Difference Between Traditional CRM vs Salesforce CRM

○ Sales Cloud, Service Cloud, Marketing Cloud

○ Salesforce Editions, Licenses and their use.

○ Here, now you can open your own org…!!

• Data Modeling

○ Object in Salesforce

○ Standard Object vs Custom Object

○ Fields in Salesforce

○ Standard Field vs Custom Field

○ Types of Fields in Salesforce

• Customization

○ Tabs

○ Tab Creation

○ Applications

○ App Creation

○ Page Layout

○ Record Types

• Relationships

○ Types of Relationships

○ Lookup Relationship

○ Master Detail Relationship

○ Master Detail vs Lookup Relationships

○ Related Lists

○ Junction Objects

○ Lead Conversion

○ Lead Field Mapping

• Validations and Formula

○ Formula Creation Basics

○ Validation Rules

○ Validation Rule Practical

• Automation Processes

○ Workflow Rules

○ Approval Process

○ Process Builder

○  Flows at last…

• Users and Profiles

○ What is User

○ How to create User in Salesforce

○ Profiles

○ How to create Profiles

• Security Model

○ Org Level Security

○ Object Level Security

○ Field Level Security

○ Record Level Security

• Reports and Dashboards
• Data Loader